If the unfortunate circumstance should arrive that you need to make a return, first of all we are really sorry. We at MUMBOD try really hard to ensure everyone has a great experience and a better product but we are aware that sometimes this isn't the case. We hope the return/ customer care information below helps ease any frustration.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at 'firstname.lastname@example.org'.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at 'email@example.com' with subject header stating 'exchange', your order number and where we can provide you with the address details for a return.
Once items are return to MUMBOD HQ, they are quality checked. We will send you an email as soon as we've completed your return.
Are you returning items?
Your Klarna invoice will be emailed to you by Klarna as soon as your order has been shipped, this will include your invoice period.
For customers in Sweden, Austria, Norway, Finland and Germany, Klarna bills are due 14 days after you receive your invoice.
Your right to return items isn't affected by the payment period, and you'll only have to pay for the items that you keep.
If you've returned items from an order paid for with Klarna, and the date that your payment is due is near, we'd recommend that you mark the item as returned in the Klarna portal here.
Waiting for a refund?
Once your return has been completed by MUMBOD, you'll get an updated invoice from Klarna.
You'll receive your refund from Klarna within 10 working days to your chosen account.
Is an Extension on your payment period required?
If you have any questions about extending your payment period, please contact Klarna Customer Service here. MUMBOD will be unable to extend it for you.
You'll automatically receive a reminder from Klarna if the date that your payment is due passes. If you've received a reminder but already returned items to us, please contact Klarna Customer Service.
If you have any questions about your Klarna account, please contact Klarna Customer Service.
Disclaimer: Our website contains links to websites owned and operated by third parties; these are provided solely for your convenience. MUMBOD have no control over these sites and are not responsible for their content or availability.
Snatched By Lo Merchandise/ AOP+ Policy for Replacement, Exchange, Refund and Order Updates:
Snatched By Lo Merchandise is produced and distributed by a 3rd party company; AOP+. As such, any 'Snatched By Lo Merchandise' products/ orders falls within the legal parameters, guidance and policy that AOP+ provides. Any questions, discrepancies or complaints should be made through the normal email channel; firstname.lastname@example.org in which case we will liaise with AOP+ on your behalf to ensure your satisfaction. Please read below for full terms.
AOP - REPLACEMENT
AOP+ products are printed and processed by humans, therefore as much as they want to have a 100% error-free production, there is sometimes an issue, they will accept the following reason below for a Free replacement:
- Wrong order received ( e.g., size, colour, print )
- Lost in transit ( if it is more than the time frame we have for the area )
- Faulty items ( e.g., seams destroyed, poor print quality ) Sublimation
Reasons not acceptable:
- Normal Imperfection is not included on this (white streaks on seams, underarms)
Note: Please provide images for the claims, you will not need to return the items received if these are the cases.
AOP - EXCHANGE (updated July 2020)
AOP+ used to accept exchange for orders but unfortunately, they no longer have this option, if in any case you do not like the product, design, size, etc they cannot accept exchange and replace them for free. As much as they want to, the expenses of this process are not healthy for their company. A new order needs to be placed for cases like this.
AOP - REFUND
AOP+ process refunds only, if in case replacement is not amenable to your customer; they don't process a refund for the following reason:
- The customer does not like the product (fabric, design)
- Change of mind
- Does not fit
Important: Request for replacement and a refund should be STRICTLY WITHIN ONE MONTH TIME FRAME ONLY from the date your customer received the order or for loss in transit 1-2 months only from the time we shipped.
AOP - CANCELATION AND ORDER UPDATE:
AOP+ have a time frame for the processing which is 3-5 business days (5-7 for cut and sew products). These are only average time frames they may be able to process and ship the orders as early as a 1st business day.
- Cancellation is only possible if the order has NOT been printed yet.
Order update (e.g., size & colour) is only possible if the order has NOT been printed yet
Change of design is NOT possible for MASK products due to overwhelming of orders received currently
- Shipping address update is only possible if the order has NOT been shipped yet.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should email
'email@example.com' for full return policy details.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.